Refund Policy

Last Updated: 13 February 2026

Thank you for choosing ExamsPoint.com. We are committed to providing high-quality digital educational content. Please read this Refund Policy carefully before making any purchase.

1. Nature of Our Products

All products and services offered on www.examspoint.com are digital and non-tangible, including but not limited to:

Online courses
Recorded video lectures
Downloadable PDFs
MCQs and test materials
Subscription-based learning access

Due to the digital nature of these products, special refund conditions apply.

2. General Refund Eligibility

We offer refunds only under the following circumstances:

✅ Refunds May Be Granted If:

You were charged incorrectly due to a verified technical error.
A duplicate payment was made for the same product.
You were unable to access the purchased course due to a confirmed technical issue from our side, and the issue was not resolved within a reasonable time.
Payment was deducted but course access was not provided.

Refund requests must be submitted within 7 calendar days of purchase.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Change of mind after purchase
Lack of usage or participation
Failure to complete the course
Dissatisfaction based on personal expectations
Exam failure or non-selection
Account suspension due to violation of Terms & Conditions
Partial use of subscription services

Once digital content has been accessed or substantially consumed, refunds may be limited or declined.

4. Refund Request Process

To request a refund, please contact us with the following details:

Registered full name
Registered email address
Order ID / Transaction ID
Reason for refund request
Screenshot (if related to technical issue)

Send your request to:

Email: support@examspoint.com

We aim to respond within 2–3 business days.

5. Refund Processing Time

If approved:

Refunds will be processed within 7–10 business days.
The refund will be issued through the original payment method.
Processing time may vary depending on your bank or payment provider.

Transaction charges or gateway processing fees (if non-refundable by the provider) may be deducted where applicable.

6. Technical Support Before Refund

Before granting a refund for access-related issues, we may:

Provide troubleshooting steps
Offer alternative access
Resolve login or technical problems

Our goal is to resolve the issue whenever possible before initiating a refund.

7. Policy Updates

ExamsPoint reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised date. Continued use of our services indicates acceptance of the updated policy.

8. Contact Information

For any questions regarding this Refund Policy, please contact us:

Website: www.examspoint.com
Email: support@examspoint.com